Q:  Do I need an e-commerce site even when I have my own custom-built website?  
 
A:  eBanyan helps eliminate the perpetual development cost. Our solution is far less expensive than a customized solution built from scratch. Most people don’t know that the cost of maintaining a custom-built website can be much higher than an application that is proven and is easily upgradeable. 

Q:  Can I stop my monthly subscription contract at anytime?  
 
A:  There is no obligation, no minimum contract to sign (except when set up fee is waived) 

Q:  Is it expensive to have an online business?  
 
A:  Our subscription model has been designed for SMB owners. The monthly subscription is as little as $99. 

Q:  Do I need to hire a programmer?  
 
A:  No, our subscription based e-commerce solutions have been designed to eliminate programming altogether. The backend tools are intuitive and user-friendly so that users can easily learn how to manage their own e-commerce site. 

Q:  Do I need an e-commerce solution if I already have a simple website?  
 
A:  Most storefront sites are static and are not as flexible or scalable. With eBanyan you will get plenty of features for fraction of the cost of a professional site. 

Q:  Will that work for me - I own a small retail business, I am by myself. Do I really have enough resources to handle this application?  
 
A:  Almost all the functions are automated to save time and resources. You don’t have to maintain it, we maintain it for you. All you do is fill-in company information and upload products through a spread-sheet. It's that simple 

Q:  I like to know my customers and do business with them face to face. My business has grown by word or mouth – Do I really need an e-commerce solution? - My customers just aren’t asking for this  
 
A:  Despite the dotcom bust, a good majority of consumers now use Internet regularly and there is hardly any business without online presence. The mid-market companies and government sectors are requiring their suppliers to deal with them over the Internet. More of your customers would go on line if YOU show them how dealing on-line would help THEM achieve significant benefits in terms of efficiency and cost saving. 

Q:  We are a service company – Does this application work for a repair/ service company?  
 
A:  Our solution is flexible enough to sell services too. Some of our customers are offering training courses through their websites. You can also sell parts and supplies involved in the services that you offer 

Q:  I've never heard of your company. Is your track record good enough?  
 
A:  That was true few years ago, but not any more. We have successfully deployed many sites and our customer base is increasing every month. 

Q:  The economy is really bad. How could this application work for me?  
 
A:  That's true. However we have examples where companies are capturing market shares even in slow economy. Companies using online tools are doing better than those who don’t. These tools have become necessities to compete in today’s business environment 

Q:  We are hurting – Isn't doing business costly now these days?  
 
A:  Resellers with a static websites or without reliable online tools are losing sale because they can’t offer critical information such as detail product description, real-time inventory, prices and order processing tools needed to close the sale. Our customers have been able to grow their business using our online tools even during tough times

Don’t think about it as an expense. You don’t even have to see it as an investment for the future – e-commerce and e-Business are becoming a necessity and will deliver real, tangible benefits to the business you have TODAY. This is a cheapest way to grow your sale. Upfront costs are recovered by having more efficient processes. Running an integrated e-Business system like eBanyan costs less than $100/month. It frees up your staff to be assigned to more value-added tasks elsewhere in the business 

Q:  How can I sell with so much online competition around me?  

A:  You can advertise products that others can’t offer. Use our solution to give your company a better corporate image. We offer real-time inventory, detailed descriptions, and prices that will make you standout among other online retailers. This brings a lot of confidence and has helped our customers to retain their existing clients and bring new ones. Our Search Engine Optimization technology and techniques have significantly improved ranking for our clients by placing their site links on the first few pages of Google, Yahoo and MSN. 

Q:  Isn't true that most products are becoming commodities – there is not much margin left?  
 
A:  As some of our customers shown that a mix of dynamic website and online marketing can bring an average margin as high as 40 percent for selected products even in a down turn. 

Q:  How can I feel comfortable with e-commerce when there are too many charge backs, frauds, and returns?  
 
A:  Over 90% of charge backs and fraud occur from international credit card charges. We recommend that customer use alternate method of payment collection when dealing with overseas customers. Additionally, when customer is in control of shopping process, the returns are minimal. 

Q:  How can I compete with large retailers e-tailors?  
 
A:  Our solution gives merchants plain level field against large corporation with greater overheads. There are examples where small business beat large ones in price and service. 

Q:  Isn't it just too risky to invest in technology that might work now but will probably be obsolete in a year’s time?  
 
A:  Like all new technology, there is a learning curve. But e-commerce is well past the “early adopter” phase - it works now and it will only get better. Invest in products that are built on standard industry tools providers such as Microsoft - As technology moves on you can simply migrate your solutions to the next versions because eBanyan is scaleable 

Q:  How about security. My customers don’t like the idea of hackers breaking into our systems and disappearing with their valuable information?  
 
A:  Things are different now. Most of us have experienced shopping online has addressed most people fears. But just in case …Invest in technology that has built-in security features, which ensure that the data is held behind secure firewalls. Finally, only users with unique login names and passwords gain access to your customer records

Q: I use open source solution and I am happy with it

A: The difference between a open source solution and industry standard platform is the support. We provide t24x7 free support. Our solution is scalable, integrated with 3rd party applications. If a freelance programmer stops supporting your site, you need to find another. There is no guarantee that the site structure is uniform, clean, secure and is SEO friendly. We make efforts to assure that our application follow industry standard format.